RESERVATIONS A non refundable deposit mentioned in the quote is required at the time of booking. The receipt of this does not imply acceptance of the booking. Only when the booking has been confirmed and processed is the deposit accepted, as the first installment of the total payable then your Booking Confirmation will follow.
AVAILABILITY If for reasons beyond the operators control the reserved vehicle is not available, the operator reserves the right to substitute a vehicle of equivalent value or refund all payments without further liability or offer a higher rated vehicle at no extra cost to the renter. Should a lower rated vehicle be offered, the operator’s only responsibility is to refund the cost difference between the two vehicles. In the event that the renter refuses to accept the vehicle offered, the renter acknowledges that all payments made will be forfeited and he will have no further claim for loss or damages against the operator.
INTERNATIONAL FLIGHT ARRIVAL We recommend that customers spend the first night in a hotel, especially International customers. Our transfer operates between 0930 - 1200h.
DOMESTIC ARRIVAL If customers can be at the rental location before 1400h, they are able to pick up the day of arrival.
RENTAL TIME & SALES TAX CHARGES Payable 35 days prior to departure. If payment in full has not been received by the stipulated date, the operator reserves the right to cancel the booking without further notice and without refund of deposit.
INSURANCE Public liability and property Damage insurance is included in the rental rates shown.
*Deductible: In Canada, insurance is subject to a $7,500 deductible clause, which means that in case of accident or damage, the client pays the first $7,500 unless client chooses to purchase the CDR/VIP insurance.
EXCLUSIONS: Failure to maintain all fluid levels; Failure to use specified fuel or use of contaminated fuel; or fuel in water system; Operation by anyone under 25 years of age, anyone who is not licensed or whose name is not listed as a driver on the rental agreement contract; Driving if under the influence of alcohol or drugs; Deliberate or willful damage by renter or guests; Travel in restricted areas, Freezing of the vehicle's systems; More passengers than the available seat belts; Towing of any kind; Damage occurring in an accident that the renter has failed to report to the police; Motorhome theft in Montreal (when parked); Owasco Canadian Car and Camper Rental is not responsible for hotel charges, car rental or any other incidental or consequential cost in the event of a breakdown. A Police Report must be filed: In case of an accident, any damage to vehicle, vandalism, fire or theft. Without a Police Report the Insurance is null and void.
BREAKDOWNS AND REPAIRS The renters of the motorhomes and vans or the participants in an all inclusive tour or caravan acknowledges the possibility of a mechanical failure or breakdown and acknowledges that such occurrence is an inherent contingency associated with the operation of the vehicle used, and that such contingency is beyond the control of the operator. The renter or participant agrees to hold the Company harmless from and against any and all loss of time, transportation costs, inconvenience, loss of food in the vehicle and any and all expenses resulting from such contingency in the event of mechanical failure or breakdown other than with the CDR/VIP insurance. The operator will make all reasonable efforts to assist the renter to obtain help or arrange for repairs, subject to the business hours of local repair facilities. The company will not accept responsibility, nor will it issue refunds in excess of $75.00 unless prior authorization to proceed with repairs in excess of the sum has been granted by an officer of the operator. Collect calls are accepted.
DEPOSITS A security / mileage deposit will be required at pick-up.
MINIMUM RENTAL & EARLY RETURNS 1 week minimum rental No refunds for early returns
PICK UP AND DROP OFF Pick up(Mon – Sat): 1000h – 1200h Drop off(Mon – Fri): 0800h – 1000h (Sat): 0900h – 1000h *There will be a $50 charge per hour if the vehicle is overdue without prior permission. To avoid additional charges, unit must be returned in the same condition as it was received in. Holding tanks not empty on return will be charged $50 per tank dumping fee.
RENTAL EXTENSION May be extended if available but not contracted.
DRIVER'S LICENSE The renter and nominated drivers must hold and produce driver’s licenses valid for the period covered by the rental. Visitors to Canada may use valid licenses from the country of their residence or a current International Driver’s License. Those under 25 years of age or over 75 years of age may not drive without special permission from the rental station.
GASOLINE The cost of gasoline is entirely the responsibility of the renter. The operator makes no claims regarding the consumption of any of its vehicles, and will accept no responsibility if the client’s estimate of gasoline consumption is more or less than anticipated.
EXTRA ITEMS Extra KMs $0.37 per KM 500 KM Package: $160 per package. No refund on unused mileage. Bike and Racks, TV/DVD/VCR/GPS available to rent.-->see quote. Prep Fee: $150 per rental including transfer to and from airport area hotels if needed. Prep Fee w/out Transfer: $85
CDR/VIP Add $25 per day(Optional) to reduce deductible from $7,500 to $500/$2000 per occurrence.
PETS Pets are not allowed.
SMOKING All units are smoke free.
SALES TAX It is charged according to the laws of the province where equipment is rented.
AMENDMENTS First change: no charge Additional changes: $50
CANCELLATION CHARGES Cancellations or modifications must be made strictly in writing via email. Deposits are non-refundable. No fee within 3 days of confirmation. Anytime after 3 days of confirmation up to 30 days prior to departure: $500 30-16 days: 60% of the rental. 15-1 days: 75% of the rental plus GST. No Show: full rental charge. *Cancellation insurance: $5 per day for every day booked.
GROUP CANCELLATION -up to 90 days before pick up: $100 per vehicle & tax -31-89 days before pick up: $300 per vehicle & tax -30-16 days before pick up: 60% of rental charges & tax -15-01 days before pick up: 75% of rental charges & tax -No show: 90% of rental charges & tax
TRAVEL RESTRICTIONS No vehicles are allowed on Dempster Hwy., Inuvik, Northwest Territories, Mexico or Death Valley, Alaska and Yukon, Cassiar Hwy. Alaska Hwy only with Northern Surcharge (conditions apply). RVs are not permitted on roads designated on the official provincial or state maps as “other roads - gravel or dirt”.
Parking in Montreal is not allowed.
The Operator will not be responsible for hotel charges, car rental or any other accidental or consequential costs in the event of a breakdown. Within 24hrs a report to Owasco/Insurance Company and /or Police must be filed in case of an accident, damage to vehicle, vandalism, fire or theft. Otherwise the insurance is null and void.
NORTHERN SURCHARGE A surcharge of $300.00 applies on rentals traveling north of Fort St John on the Alaska Highway or Cassiar HWY into Yukon or Alaska. Northern use must be specified and confirmed at time of reservation. We allow northern rentals with C22-C26' (3 weeks min)
2010 INSURANCE INFORMATION FOR MOTORHOMES
COVERAGE Operator maintains liability coverage on all its rental vehicles to a maximum of $5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of $7,500 per occurrence. All coverage and waivers are subject to the express terms of the rental contract and of the applicable motor vehicle insurance contract. The insurance deductible may be reduced to $500/$1500. deductible, as shown in the CDR/VIP columns, per occurrence, with the purchase of CDR/VIP.
For drivers under 25 years of age, the CDR/VIP insurance is mandatory.
DAMAGE TO VEHICLE
Customer’s Responsibility
In the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer, the customer’s responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of $7,500 per occurrence. There is no limit however if vehicle incurs loss or damage not covered by the insurance as outlined below.
The following are not covered if damages are caused by:
• Failure to maintain all fluid levels • Failure to use specified fuel or use of contaminated fuel;or fuel in water system • Operation by anyone under 21 years of age or not licensed • Driving under the influence of alcohol or drugs • Deliberate or willful damage by renter or guests • Travel in restricted areas • Towing of any kind • Freezing of the vehicle’s systems • More passengers than the available seat belts • Damage occurring in an accident that the renter has failed to report to Owasco, Insurance Company or police • Nature damage (hail, storm, tornadoes)
DEPOSITS If CDR/VIP Insurance is purchased, we take a blank imprint and $500 pre-authorization of the customer's credit card at time of pick up. With basic insurance a deposit of $5000 will be processed. A cleaning deposit of $150.00 is required. Security Deposits are refundable upon vehicle’s check-in if it has been returned: On time, undamaged, clean, equipment complete, holding tanks empty and gas tank full. Deposits given by charge, credit cards, will be refunded by same.
